A Multivariate Statistical Assessment of the Level of Use of Information Systems in the Public Sector Services in Greece in Order to Oppose Bureaucracy

Public sector bureaucracy is undoubtedly one of the major unfavorable factors that contradict the smooth economic development of Greece. Using information systems in management is indeed promoting decisively the improvement of the organization, the communication, the service processing time and generally speaking the modernization of the Public Administration; leading to the fact that the level of proficiency of the employees in IS use is vital to the ever going fight against bureaucracy. This paper is about the study of the competence of the non IT specialists of the Greek public sector employees, who however use computers in their daily work, in subjects regarding the safe and sound use of Information Systems applications. The authors also studied the correspondence of the employees capabilities with variables like the experience, adequate knowledge of a second language, age and years of service; their interest in participating in IS training seminars is also recorded. The authors were based in data gathered with a structured questionnaire and the data analysis was conducted with multivariate analysis, correspondence analysis and hierarchical classification. A Multivariate Statistical Assessment of the Level of Use of Information Systems in the Public Sector Services in Greece in Order to Oppose Bureaucracy